This Privacy Policy explains how Positivity Ping (“we,” “our,” or “us”) collects, uses, and protects your personal information in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

Please also review our Terms and Conditions, which explain the scope of our services and form part of your agreement when using our website or booking a session.

1. Who We Are

Positivity Ping is a lifestyle-only listening and unwind service based in Warsaw, Poland. We are not a therapy or counselling practice. Our sessions focus on confidential, non-therapeutic listening and presence.

Data Controller: Positivity Ping
Location: Warsaw, Poland
Email: privacy@positivityping.com

2. Information We Collect

  • Contact information — such as your name, phone number, and email address when you reach out to us via our website, email, or phone.
  • Booking details — including your session preferences, communication method (in-person, call, or video), and any additional notes you voluntarily provide.
  • Payment and scheduling data — limited transaction and scheduling information processed securely by our payment and booking partners (e.g., payment processors and scheduling platforms such as Calendly or similar).
  • Communications — messages or inquiries you send to us, including feedback or testimonials.
  • Technical information — such as your IP address, browser type, and basic analytics data collected through cookies or similar technologies.

3. How We Use Your Information

  • To respond to your inquiries and manage bookings or communication requests.
  • To deliver and improve our services.
  • To maintain administrative and legal records.
  • To send brief updates or service-related notices, only with your explicit consent (you may withdraw consent at any time).
  • To comply with legal or regulatory obligations.

4. Legal Basis for Processing

  • Consent — when you voluntarily provide us with information.
  • Contractual necessity — when data is required to manage or prepare your session.
  • Legitimate interests — for internal administration, customer service, and improving our offerings, provided such interests are not overridden by your rights.
  • Legal obligations — where required by applicable law or to protect our rights.

5. How We Store and Protect Your Information

We store your data securely using appropriate technical and organizational safeguards to prevent unauthorized access, disclosure, or loss. We do not sell or share your data with third parties for marketing purposes. Access to client information is restricted to authorized personnel bound by confidentiality obligations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with applicable laws. Non-essential communication data (e.g., inquiries without booking) is typically deleted within 12 months.

7. Sharing of Data

We may share limited data with trusted service providers who assist us in operating our website, booking systems, processing payments, or maintaining communication channels (for example, hosting, scheduling, or email providers). These partners are bound by GDPR-compliant agreements ensuring confidentiality and data protection.

8. Cookies and Analytics

Our website may use minimal cookies or analytics tools to ensure proper functionality and understand general usage trends. You can disable cookies through your browser settings. We do not use tracking cookies for advertising or profiling.

9. Confidentiality of Sessions

All listening and unwind sessions are strictly confidential. Personal details and discussions during sessions are never recorded, shared, or disclosed to third parties unless legally required or necessary to prevent serious harm or comply with a lawful obligation.

10. Use by Minors

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately so we can remove it.

11. Your Data Protection Rights

  • Access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data where legally permissible.
  • Withdraw consent at any time (where applicable).
  • Restrict or object to certain types of processing.
  • Request data portability.

To exercise any of these rights, contact us at privacy@positivityping.com.

12. International Data Transfers

We primarily process and store data within the European Union. If any data is transferred outside the EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: privacy@positivityping.com
Address: Warsaw, Poland

Last Updated: 1st October 2025